FAQs

How to reselect devices for Imou Protect plan?

Please make sure you have subscribed to the IMOU Protect plan.

Active your Imou Protect

1. Enter "Me"page.
2. Tap "Imou Protect"to enter Imou Protect Page.
3. Tap the Plan to be activated, then tap "Add devices".
4. Select devices and tap "OK".
5. Successfully.

Reselect devices for activated Imou Protect plan

1. Enter Imou Protect Page.
2. Tap the icon (edit) to reselect devices for this activated Imou Protect Plan.
3. The remaining steps are the same as 1. Active my Imou Protect.

What’s the difference between cloud storage and Imou Protect?

Imou Protect is a comprehensive service that includes Cloud Storage. Imou Protect delivers a brand new security experience with additional benefits like AI Detection, downloading SD card recordings, sharing devices with more users, security reports, and more. 

What will be the impact if I don't subscribe to Imou Protect?

The Imou Protect service is an optional service that does not affect the use of Imou devices without a subscription. By subscribing to Imou Protect service, you will unlock more benefits and enjoy a more premium experience.

How do I upgrade the Imou Protect if I already subscribed to cloud storage?

If you have subscribed to cloud storage service and it is still valid, even if it is a free trial plan, you don't need extra operations or payment. We will upgrade the cloud storage service to Imou Protect for free. When you log in to Imou APP V5.11.0 or a more advanced version, you will receive a pop-up reminder on the real-time playback page.

Upgrade rules:

3 days cloud storage → Basic Plan, including 3 or 7 days cloud storage 

7 days cloud storage → Basic Plan, including 7 days cloud storage 

30 days cloud storage → Plus Plan, including 30 days cloud storage

Can I try Imou Protect before I subscribe?

A free trial of Imou Protect is available for every newly registered Imou camera. If the camera has already enjoyed the free trial of cloud storage and it has expired, there will be no more free trial opportunities for Imou Protect.

I have several cameras, how do I choose a subscription?

Imou Protect supports subscriptions for a single camera or up to 5 cameras, you can choose the suitable subscription.

If the camera is broken, what should I do with the subscribed Imou Protect?

You can transfer the subscription to other cameras or cancel the subscription on Imou APP.

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